GoPro Support (2023)

FAQs

How do I get GoPro support? ›

TO REQUEST SERVICE

In the event of a Manufacturing Defect or Accidental Damage from Handling of Equipment, please contact Our Customer Support toll free at 1 (888) 600-4659, or visit www.gopro.com/support for assistance.

@norwichguy​, you may reach out to our Support Team through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.

On your GoPro camera, turn the Wi-Fi off and on. Then restart the camera. Now, put the camera in pairing mode. For future reconnections, just make sure that the camera's Wi-Fi is on and you'll be all set.

The GoPro warranty only covers manufacturer's defects for one (1) year from date of purchase. The warranty does NOT cover damage caused by user error (see statement above). GoPro will NOT accept returns of GoPro Products that do not have the latest firmware installed.

We can now fix your favorite camera. Bring in any generation GoPro and we'll fix it! Repairs include: Water Damage.

Online Chat

GoPro / Customer service chat

As a virtual chat agent, you provide customer service via a chat app. You use a computer to communicate with each customer to elicit the information you need, answer their questions, and otherwise assist the customer to help resolve any issues.

Yes. You can use the camera (indoors, outdoors and underwater) completely from the buttons and touch screen interface. No phone or remote control is required.

How do I force restart my GoPro? ›

If your GoPro isn't responding, this is the first thing to try: Press and hold the Mode button for 10 seconds. The Mode button is the one on the side, also known as the power button. So long as there's charge in the battery, this should restart (or reboot) the camera.

GoPro's biggest weakness is its lack of competitive barriers. Research firm IDC estimates that GoPro has a 47.5% market share in the action camera market, but the market is still young and fragmented. This means that smaller players will constantly try to launch cheaper devices to chip away at GoPro's market.

Power on your camera with the [Mode] button. On your camera display, swipe down > swipe left > tap [Preferences]. Tap on [Wireless Connections] > [Connect Device]. Select [GoPro Quik App] to put your camera in pairing mode, and tap [Continue].

GoPro Quik uses a Bluetooth connection to "wake up" the camera, and the user will be promptly asked to connect to Wi-Fi as well. While Bluetooth will keep the camera and smartphone connected, Wi-Fi is necessary to perform all functions in GoPro Quik.

Allow GoPro to access the Local Network and Bluetooth so that the app can search for GoPro cameras. On your iOS device, go to [Settings] > [GoPro] > ["Enable Local Network" and "Bluetooth"]. If you enabled the Local Network or Bluetooth permission, go back to GoPro Quik and try connecting again.

Warranty claims require proof of purchase to determine when the camera was purchased. If you bought from GoPro.com, the receipt/invoice will not be necessary. The email address information tied to your order will suffice.

Returned cameras will be recycled responsibly via zero landfill and recycling methods appropriate to material type. To learn more about GoPro's Trade-Up Program, visit https://shop.gopro.com/tradeup.

There is no need to register your camera. GoPro products are guaranteed against manufacturing defects one (1) year from the original date of purchase. It would be best to keep a copy of the proof of purchase. You may add your HERO9 Black to the devices under your account through GoPro.com.

They have built-in internal batteries that can't be replaced.

GoPro HERO10—83 minutes (HyperSmooth High) GoPro HERO9—97 minutes (HyperSmooth High) GoPro HERO8—81 minutes. GoPro MAX—115 minutes.

What is GoPros phone number? ›

(800) 272-7281

GoPro / Customer service

We want you to be totally psyched about the products you purchase at gopro.com. If at any time within 30 days of receiving your order, you're not 100% satisfied, you may return the products to us for a refund. No questions asked.

TikTok. can you use the GoPro hero 10 black for TikTok live? yes.

You can log in to LiveChat using your browser. The address to the app is: accounts.livechat.com. Bookmark it or even set it up as your homepage so you always have LiveChat at hand.

Yes, live chat is with a real person.

When most people talk about live chat, they're talking about messaging in real-time with a live customer service representative. However, sometimes companies are starting to use AI to create chatbots so that they don't have to have as many people monitoring live chat requests.

You'll need a microSD card (sold separately) to save your videos and photos. Use a brand-name card that fits these requirements: microSD, microSDHC or microSDXC. Class 10 or UHS-I rating.

Learn the benefits of using GoPro Quik

The basic version of GoPro Quik is free, and the fully-featured version is $1.99/month or $9.99/year.

The GoPro camera pairs to the app on your smartphone using wifi, but that wifi signal is generated by the camera itself. You don't need to be connected to an external wifi signal to make that happen. Once you're connected to the app, you can control the GoPro remotely, transfer content to your phone, and more.

With no control over the zoom, shots can often be missed due to the inability to get closer to the objects that are farther away from the camera. Playback can also be an issue, as there is no ability for you to look at clips you have shot on location with the GoPro.

Do GoPro batteries expire? ›

Lithium batteries don't suffer from memory effect as badly as some other types of rechargeable batteries, but over time they can start degrading. Their performance can also deteriorate if they've been completely discharged or overcharged. If you replace it, ideally make it a GoPro-branded one.

No, and if you do remove the battery and let it sit for like 30 minutes you will have set the date and time again. I leave my batteries in all the time. Only down side it will slowly discharge the battery. Just make sure to charge it each time before going out.

2 Answers. It may be either a loose connection to the LCD screen, that the LCD screen is faulty and needs to be replaced or worst case that there is a fault on the motherboard. Try shining a torch at an angle close to the LCD screen to check if you can detect an image at all when using the camera.

Poor battery life, overheating from use, overheating from charging, not charging, passive drain, not turning on sometimes, and cold shutoff?

Conclusion. Cracking a GoPro password is totally possible, and you can probably understand the danger and how it can expose all the images and 4k videos stored in the camera to people with malicious intent. Keep your Passwords strong. And store them in a password manager like LastPass.

Your GoPro MP4 video files are at a high risk of getting corrupted if your PC or Mac contains any malicious spyware. Beware of such software as they tend to damage your videos beyond repairs. Such malicious spyware can be detected and removed easily.

Ensure that GoPro Quik and your mobile device are up to date with their latest versions. Be sure to restart your mobile device after GoPro Quik updates. Force close the app > re-open it > check to see if the crashing or freezing still occurs. Most of the time, force quitting the app resolves these types of issues.

From the main screen, swipe down. Tap [Connect] > [Reset Connections] > [Reset]. This will clear your connection list and you'll see [All Connections Reset]. Your camera will power off and back on once reset, creating a new name for your GoPro.

To pair your GoPro camera with the GoPro app:

Open the GoPro app on your mobile device. Tap CONNECT YOUR CAMERA. Select your GoPro model or tap Add New Device, if you do not see your specific device listed in the options. Follow the instructions provided within the GoPro app, to pair your GoPro camera with the app.

To pair your GoPro camera with the GoPro app:

Open the GoPro app on your mobile device. Tap CONNECT YOUR CAMERA. Select your GoPro model or tap Add New Device, if you do not see your specific device listed in the options. Follow the instructions provided within the GoPro app, to pair your GoPro camera with the app.

Why can't I connect my GoPro to my phone? ›

Please make sure your mobile device, GoPro Quik app, and camera are on their current versions. You can try to reset the camera's Wi-Fi settings and pair your GoPro to the app again. Delete the GoPro camera under the Bluetooth and Wi-Fi entries in your mobile device's settings before attempting to pair your GoPro.

That blue blinking light on your GoPro is the wireless status indicator (wifi and Bluetooth). If it's blinking blue intermittently, the wireless function is turned on. The wireless function can be on even if the rest of the camera is turned off.

For GoPro camera users, Quik features all of the capabilities of the previous GoPro app, plus so much more. Existing users' photos and videos will transfer from the old GoPro app to the new Quik app upon install and any cloud-based footage will remain accessible. Learn more about how to use Quik here.

Remove the battery, wait five seconds and reinsert battery. Press the. [Mode Button] to see if the camera responds (look for LED illumination, beeps, or a response from the camera's screens). If there's no response, press and hold the [Mode Button] for ten seconds.

This is because GoPro Quik was discontinued for years. With the intent to leave customers to concentrate on the mobile apps, developers pulled the desktop version of Quik.

To pair your GoPro camera with the GoPro app:

Open the GoPro app on your mobile device. Tap CONNECT YOUR CAMERA. Select your GoPro model or tap Add New Device, if you do not see your specific device listed in the options. Follow the instructions provided within the GoPro app, to pair your GoPro camera with the app.

If you haven't filled in a return card on a manufacturer's guarantee. You should've filled in a registration card and sent it back to the manufacturer. If you haven't, your guarantee may not be valid - try looking for a contact number on the guarantee, and get in touch. You might also be able to register online.

Making a claim using a guarantee or warranty

If you want to make a claim using your guarantee or warranty you will usually need: Proof of purchase (for example a receipt) Details of what the problem is. A copy of the warranty or guarantee.

An SD card may seem to be corrupted if it has no file system on it. Such an SD card is typically referred to by experts as RAW, and most operating systems won't display it as an available storage device and allow you to write files to it.

How do I know if my SD card is corrupted? ›

MEMORY CARD RECOVERY | STARTING AT $75

PROCAM uses state-of-the-art software to attempt to recover any and all data that is retrievable from damaged, corrupted, or formatted memory cards. In most cases, we are able to recover most or all of the data that you lost.